Case Study:

Best Western Squire Inn

An elegant hotel built in the style of the grand hotels of the west, the Squire Inn is the finest property at the Grand Canyon.

Background

The Best Western Squire Inn is a 289 room, a 3-star hotel at the Grand Canyon.

An elegant hotel built in the style of the grand hotels of the west, the Squire Inn is the finest property at the Grand Canyon.

During renovation were making the transition to HD flat panel TVs and HD programming. They had been a long time LodgeNet customer for their Dish Network Satellite TV and for Video-on-Demand/Pay per view service.

The challenge

The Grand Canyon endures extremes of weather which can affect the service, so their satellite companies need to be quick to respond to service calls regardless of the season of the year.

Their remote location had meant poor response to service calls for the Squire Inn in the past and long downtimes and poor picture quality meant more time spent by staff dealing with unhappy guests.

The Squire Inn was looking for not only HD programming, but superior customer service.

The solution

DirecTV™Solution

DirecTV™ with Installation & Service by Commercial Satellite Audio & Video.

After thorough research of the DirecTV authorized companies that install Headend systems, The Squire Inn chose Commercial Satellite to do the install of the new system and for future service needs.

Commercial Satellite, one of just a handful of Com1000 certified head end system installers in the US, installed a Thomson Com1000 head end system at the Best Western Squire Inn that delivers 12 Channels in HD and 24 Standard Definition channels.

Results

1 service call in 6 months. Commercial Satellite was on site within 48 hours. ZERO downtime

Happier Hotel Guests. 60% less time dealing with unhappy guests for hotel staff Less expense on service calls for the hotel. Outstanding service from Commercial Satellite.

Savings for the Hotel The Best Western Squire Inn has saved money on service calls and staff.